Customer Service Specialist / Service Demand Coordinator (m/w/d) - Manchester Office

Join our International Service Demand Team and help shape the future of customer service at oneservice!

About us

oneservice is a leading, global, and independent service provider specializing in life sciences, diagnostics, and medical technology. On behalf of our partners, we deliver excellent customer service worldwide. The company is ISO9001 certified with offices in the USA, Germany, the UK, and Switzerland.

Your role

To strengthen our team at our British branch in Manchester, we are looking for a highly motivated and dedicated Customer Service Specialist with excellent English language skills.

You will support our international operations and assist our teams in delivering outstanding customer service to our global business partners. Additional language skills are highly welcome and provide an advantage when working with our international customers.

Your tasks & responsibilities

1. Serve as the first point of contact for customers, addressing inquiries and resolving issues in a timely manner.
2. Plan maintenance, updates, and troubleshooting activities, coordinating our services specialists on technically complex systems across the UK and Europe.
3. Manage customer queries via phone and email.
4. After your training period, take full ownership of your assigned business partners, managing them independently and contributing directly to our success.
5. Use SAP to manage the complete service workflow-from creating work orders to invoicing.

Your qualifications, profile & skills

1. Previous work experience or apprenticeship as a service coordinator or in a similar function with a lot of customer contact, ideally in a technical environment.
2. Enthusiastic customer communication.
3. SAP Business ONE knowledge/experience preferred.
4. Strong verbal and written communication skills, with the ability to interact effectively with internal and external customers.
5. PC user knowledge with the MS Office tools is required.
6. Ability to work independently, structured and goal-oriented and team player.
7. Fluent in English.
8. Additional language skills such as German, Spanish, French, or Italian are desirable and considered a strong advantage.
9. Must have a UK working permit.

Our team and what we offer

Join an expanding international company and thrive in a highly motivated, open, and friendly environment, where you can work independently while collaborating closely with your team.

What we provide

1. Competitive salary.
2. 25 days annual leave plus UK public holidays.
3. Hybrid working model (1 day per week from home).
4. Laptop and modern digital tools.
5. Supportive, collaborative culture where your ideas are heard and valued.
6. Opportunities for professional development and growth.
7. Brand-new, modern office with excellent public transport links.

Becoming part of a growing international company and helping us deliver service excellence!

Becoming part of a growing international company and helping us deliver service excellence!