Customer Service Specialist - English & German / French / Dutch

Customer Service Specialist (English + DE / FR / NL) - Schiphol / Hoofddorp Region
Are you communicative, service-oriented, and eager to work in a dynamic, international office environment? As a Customer Service Specialist, you will be the main point of contact for our clients and logistics partners. You will handle inquiries, resolve issues proactively, and ensure a seamless customer experience. With your professional office experience and gift for languages, you know how to communicate effortlessly on an international level!

This is a Direct Hire position: you will be contracted directly by our client!

Responsibilities

• Customer Contact & Service: Answering inquiries from clients and partners via email and phone with a high level of service orientation.
• Order & File Management: Accurately processing, following up administratively, and monitoring logistics orders in the system.
• Proactive Communication: Keeping clients informed about the status of their shipments and acting immediately in case of potential delays or discrepancies.
• Problem Solving: Analyzing client inquiries and efficiently handling complaints or operational bottlenecks.
• Collaboration: Working closely with internal departments (such as planning and warehouse) to continuously optimize service delivery.

Requirements

• Language Skills: Excellent command of the English language in both speech and writing, combined with fluency in at least one additional language: German, French, or Dutch (additional European languages are a strong plus).
• Work Experience: Proven experience in a Customer Service role within an office environment is required.
• Affinity: Work experience within logistics, transport, or freight forwarding is a major advantage.
• Skills: Administratively proficient, strong communicator, stress-resistant, and quick to learn new software and systems.
• Attitude: Accurate, solution-oriented, and always focused on the client's best interests.

We offer

• A direct contract with the client
• Attractive monthly salary between €3,000 and €3,500 gross per month (based on full-time employment and depending on your experience and language skills)
• Excellent secondary benefits (including travel allowance, paid holidays, and a pension scheme)
• Working in an inspiring, international office setting
• Plenty of opportunities for personal growth and career development
• Professional guidance from Staffice throughout the entire recruitment process
• Een leuke werksfeer is gegarandeerd (A great working atmosphere is guaranteed!).

Why Staffice?

• We offer personal and dedicated guidance throughout your application process.
• Our communication is honest, transparent, and we keep our promises.
• We proactively support you in finding the right workplace and advancing your career.

This vacancy in the Schiphol / Hoofddorp region is easily accessible if you live in Amsterdam, Haarlem, Amstelveen, Nieuw-Vennep, or Leiden.

Are you the multilingual Customer Service Specialist we are looking for? Apply now and we will contact you shortly! Do you have any questions? Feel free to call us at 565.