Customer Service Retention Specialist (Sales)
Posted 6 hours 40 minutes ago by Advantage Resourcing UK Ltd
Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role.
The CompanyWe're working with a business that's a leading Automotive business in Stockport. If you're looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity.
The RoleWe're looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you!
Key Responsibilities- Customer Retention: Contact existing customers to discuss their renewals
- Offering retention solutions
- Identify opportunities to maintain long-term relationships.
- Appointment Booking
- Schedule Sales appointments efficiently for both inbound and outbound enquiries
- Ensuring a smooth handover to the sales team.
- Arranging renewals with existing customers
- Live Chat Management: Proactively engage with customers via live chat
- Responding to sales enquiries with speed accuracy and professionalism.
- Conduct Follow up calls and communications to ensure customer satisfaction post sale.
£12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week)
Immediate and March 2026 starts available
The Individual- Previous experience in customer service or sales ideally within a contact centre environment
- Excellent communications Skills - verbal and written
- Customer first approach
- Highly organised with ability to manage multiple priorities
- Comfortable working in a fast-paced environment
- Results-oriented with a proven history of meeting or exceeding sales targets.
- Experience handling objections and turning dissatisfied customers into loyal ones
- Empathetic
- Persuasive and results driven
- Objection handling
- Conflict resolution/negotiation
- Attention to detail.
- Capable of working independently as well as collaboratively within a team.
- Proficient in using CRM software
We go the extra mile to find the best people for the job. If you're hunting for a role where you can make an impact and grow your career, we'll work with you to find it.