Customer Service Representative UK

About This Role

We are recruiting a motivated Customer Service Representative to join our UK Operations Team. Our work environment is varied and fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering operational excellence that will improve the quality of health care and the patient experience.

Rare and exciting opportunity to kick off a career in the medical device industry.

Please note - this is a full-time, on-site position located at our office in Bagshot, Surrey (GU19 5HL).

Responsibilities

• Inbound & Outbound Phone calls
• Salesforce ticket management
• Inter-departmental communication
• Data entry across multiple systems
• Accuracy, attention to detail and strong communication skills
• Understanding and adhering to Quality System requirements
• Customer service enquiries
• Proactive project work to improve service offering

Customer Service Activities

• Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution
• Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients
• Utilise Salesforce tool to track patient and account interactions

Previous customer service administration experience is highly preferred, specifically in a healthcare setting.

Demonstrable ability to use available resources to problem-solve and collaborate with work partners to address process improvement opportunities.

Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results.

Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates.

Adhere to corporate policy and compliance standards in handling patient data.

Work Pattern

40 hours per week, Monday - Friday: 2 days (8am - 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break. There's flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.

About You

• Demonstrated experience in delivering high-quality customer service via telephone and email
• Strong verbal and written communication skills
• Strong IT/data entry skills
• Bright, confident and articulate with a willingness to learn
• Responsible and accountable
• Ability to work in a team environment, supporting the objectives and goals of the organization
• Ability to lone work
• Good time management skills
• Flexibility in work assignments; able to rapidly adjust priorities when business needs change

Physical requirements include reaching, bending, and sitting, negligible lifting.

Degree not required, Secondary School and College qualifications preferred.

Technical Skills Required

• MS Outlook, Word, Excel
• Teams
• SharePoint / OneDrive
• Telephone Systems
• Good data entry skills
• Preferable experience in Salesforce but not required

What's in it for you

• Private Medical & Dental insurance
• Pension Scheme (with company match)
• Employee Stock Purchase Plan
• Life Assurance
• Unlimited Access to Learning Platforms
• Paid Holidays & Leave
• Family Friendly Policies
• Cultural Committee/Charity events
• and so much!

Location: United Kingdom

Company Culture and Equal Opportunity

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws. iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at .