Customer Service Representative needed at Foundever, Truro - Apply Now

Customer Service Representative needed at Foundever, Truro - Apply Now

Sykes and Sitel have become Foundever . The role offers opportunities for growth and a supportive culture. Work in a call center environment delivering excellent customer service across voice, chat, and email.

Core Responsibilities:

• Handle inbound service calls.
• Understand and strive to meet or exceed metrics while providing excellent customer service.
• Drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems.

Work with Us and You'll Enjoy:

• Hands on, 100 % paid training.
• Work from home benefits include saving time, money, and the environment.
• Benefits: medical, dental, life, and vision insurance; company matched RRSP contribution; generous paid time off.

Qualifications:

• You are 18 years of age or older.
• You have a high school diploma (or GED equivalent).
• You can pass a criminal background check.
• You are eager to advance your career with a reliable company.
• You work well with a team or independently.
• You are able to commit 40 working hours per week.

Equipment & Internet Requirements:

• USB headset.
• Monitor.
• Internet speed - 5.0 Mbps download and 5.0 Mbps upload.

EEO Statement

Foundever is committed to Global Ethics and is an equal opportunity employer. We foster a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you require accommodation during the recruitment and selection process, please communicate your needs with your recruiter. Any information shared will be treated confidentially and used only to provide a positive and accessible candidate experience.