Customer Service Representative in Liverpool: Acorn Insurance Job (UK-Based Applicants Only)

UK-based applicants - this role does not advertise visa sponsorship. Right-to-work in the UK is preferred. Foreigners may still enquire with the employer.

Acorn Insurance is hiring a Customer Service Representative in Liverpool, offering a permanent role with a competitive salary of £26,938 - £28,609 plus a performance bonus. This position is ideal for UK-based applicants who already possess the right to work in the UK; foreign applicants may inquire but should note the preference for existing UK work status. Enjoy a hybrid working model that balances office presence with flexibility.

Job Description

As a Customer Service Representative, you will be the first point of contact for Acorn Insurance customers, providing essential support and guidance. This involves handling inquiries, resolving issues, and ensuring a positive customer experience across various communication channels.

You will work within a dynamic team, contributing to a supportive environment while managing your workload efficiently across rotating shift patterns, including early, mid, and late shifts to accommodate customer needs.

Requirements

• Proven experience in a customer service role, ideally within an insurance or financial services environment.
• Excellent communication and interpersonal skills, with the ability to empathise and build rapport with customers.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM systems and other relevant software.
• Ability to work effectively both independently and as part of a team.
• Applicants must have existing right-to-work in the UK.

Benefits

• Competitive salary of £26,938 - £28,609 with an additional performance-related bonus up to £2,000.
• Hybrid working model, offering flexibility with a minimum of 3 days in the office.
• Three rotating shift patterns (Early, Mid, Late) to support work-life balance.
• Generous holiday allowance and pension scheme.
• Opportunities for career development and professional growth within a supportive company.

Visa Sponsorship & Foreigner Eligibility

Visa sponsorship is NOT explicitly advertised for this Customer Service Representative role. Acorn Insurance prefers UK-based applicants who already possess the existing right to work. Foreign applicants (non-UK residents) may still inquire directly with the employer regarding their eligibility and any potential pathways, but should be prepared for the preference towards those with immediate UK work status.