Customer Service Representative French

In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment.

Key activities/main objectives

• Processing of the sales order in the ERP based on stock availability and future product runs
• Answering general phone calls and mails (times in line with the French customer's needs)
• Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
• Pro-actively inform the customers at all times concerning the products and the handling of the orders
• Signaling impending stock shortages to the procurement team
• Answering day-to-day questions on deliveries, availability and leadtimes
• Invoicing of the delivered goods to clients
• Controlling and improving the internal processes concerning the delivered service package
• Controlling and improving of the employees own administrative qualities
• Regular information exchange with Clinical Sales Staff about existing and upcoming business

Requirements Job requirements

• C2 level of French and excellent level of English; knowledge of the German language is a big plus
• 2+ years of B2B customer service experience; Experience with Order-to-Case and Tender Management is very nice to have;
• Familiarity with the French healthcare system;
• Customer centric, and problem solving mentality;
• Knowledge of Microsoft Dynamics/Business Central is a preference
• Available for 40 hours per week

Benefits You would be starting in a challenging role within a down-to-earth and laid-back customer service team, and joining a fast-pace and quickly growing life sciences organization. Here are some of the benefits:

• 28 vacation days based on full-time;
• Hybrid working (3 days on-site in Amsterdam);
• Reimbursed travel costs and working from home costs;
• Temporary contract (6 months) with a possibility to extend, as the workload is growing;

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