Customer Service Representative (6 Month FTC)
Posted 4 hours 37 minutes ago by Just Group plc
Location: Reigate - Hybrid (min 50% office, the remainder at home)
Contract: Fixed Term Contract
Hours: Full time 35 hours
We are looking for a Customer Service Representative to join our customer contact team on a 6 month fixed term contract. Our representatives act as a first point of contact for our UK Retail and Lifetime Mortgage customers, ensuring customers receive what they need with minimal effort while feeling cared for. The role delivers a distinct customer experience and helps customers achieve great outcomes when they call us.
This is a full time role of 35 hours a week, Monday to Friday, with sociable shift patterns running from 8:30 to 16:30, 09:00 to 17:00 and 09:30 to 17:30. Initial training will be office based; once confident the role becomes hybrid with at least 50% of the time spent in the office.
About Just
We help people achieve a better later life. That's our purpose and the reason we exist. We are a fast growing company helping customers enjoy the retirement they deserve, through award winning products and services delivered by a diverse team of over 1,400 purpose led colleagues who genuinely put the customer at the heart of everything we do.
This is a brilliant time to join our business. We are on an exciting growth journey to become the UK's most loved retirement expert.
More About what you will be doing.
As a customer service representative you will be part of a supportive team answering inbound telephone calls from customers and advisers across all product ranges and at all stages of the customer journey. You will:
• Answer queries from customers across our product range and use a customer centric approach to call taking to provide great outcomes.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers receive their income or mortgage funds within a reasonable time period.
• Produce quotes and/or re quotes over the telephone.
• Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
• Liaise with internal & external customers and third parties to develop and maintain relationships.
What we look for?
To be successful, we look for people who are customer orientated and have their best interest at heart, plus the following:
• Previous experience within a telephone customer services function.
• Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above).
• Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
• Passionate about delivering great customer service and willing to go the extra mile to ensure customer satisfaction.
• Experienced in using Microsoft Office (Outlook, Word, Excel).
What can we offer you?
a Competetive Salary, Pension Scheme and Life Assurance;
a generous and highly achievable bonus scheme - paid annually based on individual and company performance against targets;
opportunities to progress your career in role with salary increases aligned to growth in skills and knowledge;
learning and development opportunities, including access to LinkedIn Learning;
25 days annual leave plus an additional day on your birthday;
private medical cover and income protection;
free access to the Headspace app, a 24/7 employee assistance helpline and trained physical & mental health first aiders (on site);
variety of employee funded benefits available via our online benefits portal;
plus several additional purchase options for you and your loved ones.
Our behaviours
At Just you'll have the opportunity to develop your career while making a difference to the lives of those around you. You'll be part of a company with a strong and distinctive culture - we're ambitious, curious and collaborative - and every decision we make centres around being Just and delivering the best outcomes for our customers.
What's in it for you
• Competitive salary, pension scheme and life assurance;
• 25 days annual leave plus an additional day on your birthday;
• Private medical cover and income protection;
• A generous and highly achievable bonus scheme;
• Opportunities to progress your career in role and within the company;
• Free access to the Headspace app, 24/7 employee assistance helpline and trained physical and mental health first aiders;
• A variety of employee funded benefits available via our online benefits portal;
• Plus several additional purchase options for you and your loved ones.
Our commitment to inclusion
Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee networks and events, championing issues such as intergenerational working, social mobility and neurodiversity.