Customer Service Representative
Posted 11 days 3 hours ago by MTrec Ltd
Rewards and Benefits on offer:
You will only be working Monday to Friday, and from the hours of 09:00 - 19:00. Though only 8-hour shifts.
You will also be required to work every other Saturday, from 09:00 - 13:00.
Working with a friendly customer base.
Superb team culture - everyone is very friendly, warm, and welcoming.
An excellent training programme for the first 4 weeks.
Option for hybrid working, following successful completion of probation/training period.
Newcastle-based offices.
Car Parking facilities onsite.
25 days holidays + bank holidays increasing to 28 after 5 years
Company Pension Scheme
A very secure, very well-established employer, with long-term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious, award-winning Newcastle-based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer service and you can provide a great customer experience, you must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service-oriented individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
Managing inbound telephone calls from clients and prospective clients.
Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.
Responding to customer emails.
Assisting with technical queries.
Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
First line response to incoming calls
Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
Professional handling of calls to ascertain liability and move forward in a positive manner.
Record all relevant information to reduce potential costs and identify indemnity concerns.
Makes outbound calls when appropriate
Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
About you:
Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office-type environment; the business sector is completely open.
An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
Confident telephone manner and to be able to present to your customers in a clear and concise manner.
You must be IT literate and be able to provide a customer service response via emails where required.
Key qualities to possess for the role are a positive, friendly and customer-oriented attitude
Strong time management and organisational skills