Customer Service Representative

Location: 11, Peak Square, Waterthorpe, Sheffield, England, S20 7PH

Contract type: Part-time

Hours: 21

Salary: £12.75 per hour

Role Overview

As a Customer Service Representative at William Hill, you will provide an outstanding customer experience, support betting operations, and promote safer gambling. You will be part of a team focused on putting customers first and building strong community relationships.

Key Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating how to use betting terminals
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns

Shop opening times vary between 8am-10pm, Monday to Sunday.

Shifts are rota-based, including evenings and weekends.

Benefits

• Range of full and part time hours
• Annual pay review and performance bonus scheme
• 28 days holiday per year (pro rata)
• One paid birthday day off within your birthday month
• Pension plan - company match up to 4%
• Perks and discounts at high street shops, cinemas and holidays
• Training and development with promotion opportunities

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills, able to engage customers from all backgrounds