Customer Service Representative

Location: Advertising location, 81, Church Street, Liverpool, England, L1 1DG

Contract type: Part time

Hours: 16 per week

Salary: £12.75 per hour

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Demonstrating the use of betting terminals to customers
• Building relationships with customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

Benefits

• Annual pay review and performance bonus scheme
• 28 days holiday annually (pro rata), plus an extra paid day off for your birthday
• Company pension plan with 4% contribution match
• Discounts on high street shops, cinemas, and holidays
• Comprehensive training and development opportunities, including internal promotion pathways

Working Patterns

The shop operates between 8am and 10pm, Monday to Sunday. Shift patterns are rota based and may include evenings and weekends.