Customer Service Representative

Customer Service Representative

We are looking for a skilled and dedicated Customer Service Representative (CSR) to provide top notch support to our worldwide Terex dealer network, addressing orders, enquiries, and essential business requirements.

Responsibilities

• Provide world class customer service.
• Offer effective customer solutions.
• Manage dealer orders and parts help desk tickets.
• Address pricing and availability enquiries.
• Liaise with internal departments and external suppliers.
• Communicate efficiently and professionally with the dealer network, acting primarily as a virtual assistant.
• Participate in customer service calls and identify areas for improvement.
• Work as part of a team.
• Process sales orders, returns, and service requests with accuracy and efficiency.
• Monitor open orders and follow up on pending items to ensure timely fulfilment.

Location: In office hours at our Blankenbaker office location (not a hybrid role).

Basic Qualifications

• High School Diploma or GED required.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Minimum of three years of experience in a customer service and team oriented environment, with preference for specialized call center experience.

Preferred Qualifications

• Experience working within a busy office environment.
• Ability to meet deadlines.
• Excellent organizational skills and ability to prioritize workload using own initiative.
• Excellent verbal and written communication skills.
• Good listening skills.
• Excellent telephone manner.
• Experience using ERP or CRM systems.
• Self motivated and ambitious.
• Ability to work within a team.
• Ability to adapt to a fluid environment with constantly changing priorities.
• Strong time management skills.
• Customer focused mindset.
• Action and goal oriented approach.
• Clear communication skills.
• Patience and attentiveness.
• Highest level of integrity, honesty, and trust.
• Strong problem solving abilities.
• Adaptability to new technologies and business systems.
• Proactive in identifying and resolving issues.

Benefits

The company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for employees and their dependents, a contributory pension scheme, life assurance cover, employee stock purchase plan, and access to global learning and development programs.

Equal Opportunity Statement

As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.