Customer Service Representative

Customer Service Representative

Brighton (Portslade) 37.5 hours per week £26,000 per annum

The Opportunity

On behalf of my client, I am recruiting for a Customer Service Representative to join a well established, globally operating organisation within the engineering and manufacturing sector. This is an excellent opportunity to join a dynamic and supportive team, working within a fast paced commercial environment.

The Role

Reporting to the UK Sales Manager, you will play a key role in delivering a high level of customer service while supporting internal sales and operational functions. This is a varied position requiring strong organisational skills and attention to detail.

Key Responsibilities

• Communicating with customers via email and telephone, providing updates on commercial matters
• Creating new customer accounts and maintaining accurate records for existing clients
• Processing customer orders using ERP systems and responding to order progress enquiries
• Managing invoicing and order acknowledgement processes
• Handling quotations and supporting contract review activities
• Providing support to external Sales Engineers
• Processing customer claims, returns, and credits
• Updating and maintaining CRM systems
• Liaising with European sales teams to gather information and support customer requests

About You

• Previous experience in a customer service or similar administrative role
• Educated to GCSE level (Grade 4/C or above) in English and Maths (or equivalent)
• Strong working knowledge of Microsoft Office, particularly Word and Excel
• Highly organised with the ability to prioritise workload and work under pressure
• Experience with ERP/MRP systems is desirable but not essential
• Background in engineering or manufacturing would be advantageous

What's on Offer

• 33 days holiday including bank holidays (with a Christmas shutdown allocation)
• Private healthcare after successful completion of probation
• Generous pension scheme
• Employee benefits platform offering retail discounts and cashback
• 24/7 Employee Assistance Programme (EAP)
• Cycle to work scheme
• Profit sharing scheme
• Company sick pay

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you.

Apply now to join our client's team. If you experience any issues applying, please send your CV along with the name of the role you are applying for to .

Office Angels is an equal opportunities employer. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.