Customer Service Representative - Virgin Money (CYBG) - Remote

Customer Service Specialist

Teleperformance certified as a great place to work UK in 2024!

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At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

You will be taking inbound calls on behalf of our prestigious banking client Virgin Money.

Start Date

: 18 August 2025

• Salary

  : £25,396.80 per annum (£12.21 per hour)

• Location

  :Work from Home

• Shifts

  : Monday to Saturday between 7.00 am and 9.30 pm, Sunday pm. Please note you must be able to work any shifts between these times.

• Training

  : 2.5 weeks

• Contract

  : Full Time Permanent (40 hours per week)

• Background Checking

  :

• Right to Work in the UK

• Criminal Record Check

• Credit Check

• Any other associated checks

• 3 year employment history check

Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training

What you'll be doing

• Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.

• Resolving any queries customers may have with their banking which can bring challenge and reward.

• Having great heartfelt conversations to understand our customers' needs and desires to find the best solution for them.

• Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.

We need you to have

• Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.

• Great communication skills with a natural ability to engage and build rapport with lots of different personalities.

• A flexible and positive working approach to suit customer needs and business demands.

• Genuine enthusiasm to work with your team to achieve collective goals in a timely way.

• A digital first mindset that will help us achieve companywide expectations and brand growth.

• A caring, positive attitude with a genuine desire to exceed our customers' expectations.

We'd love you to have

• Working knowledge of Microsoft Office applications

• Some financial services experience.

• Knowledge of banking products

• Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.

Our Benefits

• On-line recruitment process, with potential job offer within 24 hours

• Refer & Earn Scheme

• 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary

• Length of Service and monthly recognition awards

• Opportunities for career development and progression

• Employee welfare support with free access to our Mental Health Employee Assistance programme

• Pension Scheme

Something Extra

• Discounted holidays, flights and hotels

• Discounted utility bills

• Cineworld tickets - Up to 55% off

• Virgin Trains - 20% off

• Virgin Experience Days - 20% off

• 25% off O2 and 20% of EE Mobile Contracts

• Sony - 20% off Mobile Phones

• Ray-Ban - 20% off

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance/talent.icims email addresses. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.