Customer Service Reception Assistant

Job title Customer Service Reception Assistant

Job reference R1825

Date posted 08/06/2026

Application closing date 21/06/2026

Location West Suffolk

Salary Starting salary £25,989 - £28,598 per annum (pay award pending) plus excellent employee benefits package

Contract type Permanent

Contractual hours 37 Basis Full time

Department Customer Services

About the role:

We are looking to appoint a fulltime Customer Service Reception Assistant with additional administrator duties to join our team at our West Suffolk House office in Bury St Edmunds.

Responsibilities

The role will involve welcoming visitors that are attending pre-booked appointments or Council meetings. Supporting customers to access the relevant Council support, including promoting the use of self-serve options and providing digital assistance if needed. Transactional and administrative tasks to support the wider Customer Services Team.

Qualifications

As the first point of contact the successful candidate must have previous experience of customer service and delivering an admin role, be helpful, courteous and professional at all times. You will need to use your own initiative as well as working effectively with the wider team. You must possess good organisational skills and the ability to work under pressure.

You must have excellent IT skills and the ability to effectively manage your workload according to business priorities. Training will be provided for the various systems we use.

Benefits

• Holiday entitlement of 25 days, increasing to 29 days after 5 years (pro rata if part time) plus bank holidays (with an option to buy up to 10 extra days each year subject to approval)
• Generous pension scheme - contribute between 5.5% and 6.8% (depending on your salary) and the council will contribute 16.4%
• Life assurance - a payment of three times your annual salary
• flexible working options to enable work/life balance
• agile working - ability to work in the office and from home
• access to a unique employee benefits package which includes discounts and cashback on supermarkets, high street shops, holidays, mobile phones, electrical goods, savings and loan schemes and many other products and services
• Salary sacrifice benefits including Cycle to Work scheme, Tusker Leased Car Scheme and SmartTech (buy the latest tech products interest free and repay through your monthly salary)
• Rail and bus staff discounts
• A range of Health and Wellbeing initiatives including an employee assistance programme
• Discounted membership at Abbeycroft Leisure centres
• A culture of learning inspiring staff to focus on continuous learning
• Modern office accommodation

Contact

For an informal discussion and further information please contact Jennifer Nwankwere, Customer Service Team Leader on .