Customer Service Planner

What you will do

As a Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end to end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.

• Prepare programmes and schedules.
• Effectively communicate and build strong relationships with customers, installation engineers and managers.
• Negotiate with suppliers and coordinate the delivery of material and equipment.
• Coordinate the manpower planning of a team of engineers.
• Produce fast and accurate information for engineers and customers.
• Monitor the progress of installations to ensure they are working to schedule and minimise downtime.
• Ensure all installation information is available, complete and up to date.
• Assist with the scheduling of sub contractors.

What we offer

• Competitive salary reflecting your skills and experience.
• Generous & flexible leave entitlement: 25 days annual leave + bank holidays.
• Hybrid working: 2 days per week working from home, available after 6 months of training and successful completion of probation.
• Hours of work: Monday to Friday - 8:30am - 5:00pm.
• Holiday purchase scheme - buy up to 10 additional days, raising annual entitlement to up to 35 days.
• Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance program and referral scheme.
• Exclusive discounts on high street brands, cycle to work scheme and Johnson Controls security products.
• Career development opportunities.
• Free onsite parking.
• Dress down Fridays (casual attire).

What we look for

• Proven experience in customer service.
• Strong organisational and time management skills.
• PC literate, including knowledge of Microsoft Office.
• Familiarity with security systems, construction or facilities management industries.
• Preferred experience in scheduling and coordinating field based engineers or similar roles.