Customer Service Operations Support Analyst (Office-Admin/Clerical) - PG5605

Job Title:

Customer Service Operations Support Analyst (Office-Admin/Clerical)

Location:

Cobalt Business Park, Newcastle, NE27

Rate:

£13.29ph to £20.65ph PAYE - Depending on experience

Employment Type:

Contract (01/07/26 - 30/06/2027)

Hours:

37.5 per week

Reference:

PG5605

Job Description

Predominantly working in our Customer Service Operations department. Specific skills required: a member of a multi skilled team with a high degree of initiative/problem solving. A strong collaborator who can work effectively and enthusiastically both internally and externally (verbal and written communication). A sound and general knowledge of working within systems and processes e.g. SAP, Outlook, Microsoft Office, excellent Excel and analytical skills. You need to have a high degree of attention to detail and personal accuracy to ensure work is completed correctly first time. Candidates may require a language for this role.

Technical Skills

Must Have:

• English language skills
• Basic Office 365 skills
• Communication and coordination skills
• Attention to detail and strong follow up skills

Nice To Have:

• Advanced Excel skills
• PEGA Solutions
• SAP Basic Knowledge

Equity and Diversity

No terminology within this advert is intended to unlawfully discriminate on the grounds of age, sex, race or disability and we welcome all applications. We do not provide sponsorship for visas; therefore, only candidates eligible to work in the UK need apply.