Customer Service Officer French, English & Dutch (B2)

We are looking for a Customer Service Officer for our client, an international and well-established company in the medical sector.In this role, you will be responsible for managing the entire customer service process for clients in both the Netherlands and Belgium. Your daily tasks will include order processing, tracking delivery statuses, handling invoicing, and managing customer complaints. You will act as the main point of contact for customers and are expected to handle inquiries in a proactive and professional manner. Going the extra mile to ensure customer satisfaction is essential in this position.You will join a close-knit and informal team of 9 colleagues, where collaboration and a positive working atmosphere are key.
Your responsibilities will include:

• Processing and managing customer orders
• Monitoring delivery status and providing updates to customers
• Handling invoicing and administrative tasks
• Managing and resolving customer complaints
• Acting as the main point of contact for customers in the Netherlands and Belgium
• Collaborating with internal departments to ensure smooth operations

The team works according to a shared responsibility model, meaning all four team members collectively manage the full client portfolio. This ensures continuity and high service levels, even when working with part-time schedules. This is not a typical call-center role. Requirements

• You are fluent in French (C1-C2), Dutch (B2), and English (C1)
• You have years of experience in a customer service role
• You are available for at least 32 hours per week (preferably full-time)
• Experience within the medical sector is a plus, but not required
• You bring strong hard skills, including proven experience in customer-facing service roles
• You demonstrate excellent soft skills: inquisitive, analytical, proactive, team-oriented, and a clear, confident communicator
• This is a fully office-based role (no hybrid or remote option). We are therefore looking for candidates who live in or near Oss and are able to commute daily

Benefits

• The position starts with a one-year contract, followed by a permanent contract upon satisfactory performance
• A pension scheme via ASR Capital
• 25 vacation days plus 11.5 ATV days (based on full-time employment)
• An end-of-year bonus of 8.33%
• Travel allowance
• Informal, warm and collaborative working environment

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