Customer Service Manager EMEA (remote)

Customer Service Manager EMEA (remote)Apply: Partially Remote / Hybrid: Belton, Leicestershire, UK: Full time: Posted 2 Days Ago: JR101863As the Customer Service Manager EMEA at Inotiv, you're responsible for leading the day-to-day Customer Services operation across the EMEA region. You'll manage a team of customer service advisors and lead their workload allocation, performance management, and operational delivery. This international team oversee activities including quotations, order entry, service coordination, customer communication, and issue resolution. As a team you work closely with Sales, Operations, Supply Chain, Logistics, Finance, and other functions to ensure customer commitments and standards are consistently delivered. As part of this role, you'll also have responsibility for the day-to-day relationship with tenants at our Hillcrest UK site, making sure their requirements are understood, any service issues are addressed, and the appropriate internal support is coordinated. About you: You're a people person, who enjoys leading and motivating their team. You like to coach and develop people to help them reach their potential. You create a culture in your team that ensures accountability, collaboration, customer focus, and continuous improvement. You've managed a team of customer advisors through KPIs and metrics, this may have been in a contact centre, or in logistics. You're collaborative, you build strong relationships with everybody, you can work across different teams to ensure smooth delivery of service and resolution of any issues. As your team are based across the EMEA region (in the UK, Netherlands, Italy, Spain, and France), experience of managing people remotely and in different countries would be highly advantageous - as would be the ability to speak other European languages. Location/Benefits: This is a remote role with some occasional travel to our UK operations in Hillcrest UK. Starting salary of £61, days holiday (inc. 8 public holidays). Core benefits including life assurance and pension, plus income protection after 3 years of service. Flexible benefits scheme, with optional private health insurance, health cash plan, technology scheme, and retail discounts. Wellbeing benefits including our Employee Assistance Programme and our wellbeing portal with fitness videos, recipes, and mindfulness exercises, plus much more. About us: Inotiv is a growing global contract research organisation (CRO) supporting drug discovery and development. Our work contributes to scientific and medical advances that improve health and wellbeing worldwide. At every stage of the journey, our teams play a key role in delivering quality science and operational excellence.Click APPLY now to join!