Customer Service Manager
Posted 16 days 17 hours ago by Zachary Daniels
Customer Service Manager M4 Corridor Salary up to £55,000 plus benefits
Zachary Daniels are proud to be supporting a major company in their search for a Customer Service Manager to support the service strategy for the business across the M4 Corridor.
Our client is a market leader in their industry and are recognised for delivering a high level of service and products to their customers. If you want to join a company that is passionate about their customers and really looks after their teams then this is the role for you.
Key accountabilities of the Customer Service Manager role
- Implement high standards of processes and procedures
- Manage complex or escalated customer complaints through to resolution
- Use continuous improvement to implement learnings
- Communicate and influence at a senior level with strong stakeholder management skills
- Drive performance within the team
- Continuously build strong relationships
About you
To be successful in our clients Customer Service Manager role you will need:
- Experience in leading customer service teams
- Understanding of the impact on service for the wider business
- Excellent people leadership skills with the ability to lead change
- Self-motivated, ambitious and determined
- Track record of achievement and success
This is a fantastic role for an established Customer Service Manager who thrives when delivering results through their team and wants to make a real positive impact on the company.
Please apply with your most recent CV.
BBBH30486