Customer Service Manager 100% FR/DE, in Lausanne, permanent contract

Founded in , SwissCaution is the number one in Switzerland in the market for deposit-free rental guarantees for individuals and professionals. With a workforce of 109 people, SwissCaution covers all of Switzerland with its headquarters based in Nyon and agencies located in Lausanne, Zurich, and Bern. SwissCaution is a company of the Swiss Mobiliar. To strengthen our Lausanne agency, we are looking for a Customer Service Manager 100% FR/DE, in Lausanne, indefinite duration What we are looking for: A committed and flexible person in a modern and dynamic company. You will be able to strengthen the Customer Service team with your open-mindedness, client focus, and daily support. You will be the first point of contact for our clients and partners and will play a key role in processing requests related to rental guarantees and management of: - Welcoming and advising clients visiting the agency - Responding to incoming phone calls and processing client requests efficiently, courteously, and professionally in both French and German - Informing and assisting clients regarding rental guarantees and contractual terms - Ensuring the processing of files and guaranteeing the quality of the data entered - Collaborating with other departments to ensure a quick and relevant response to clients - Contributing to the continuous improvement of the service and client satisfaction Desired skills: - Completed commercial training profile E/M - Experience in client service - Good analytical skills - Excellent oral and written communication, active listening skills, rigor, good stress management, and autonomy in work - Team spirit - Punctuality and respect for working hours - Fluent in French and perfect command of Swiss-German (min C1) - Proficiency in office tools (Word, Excel, management software) - Clean criminal record and extract from debt collection What we offer: - An interesting and varied job in a dynamic environment - Independent work and the possibility of teleworking - A versatile position with concrete and varied responsibilities - Social benefits for illness; monthly premiums according to LAMal; discounts with various insurances; etc. - Training on our products and tools - Opportunities for development within the company Start date: Immediate or to be agreed If you think you match the profile we are looking for, please send your complete application. jida9e4c6faen jit0310aen jpiy26aen