Customer Service Manager / Supervisor

company: Enam The Degree Man Limited

Location: Manchester

Job Type: Full-Time / Part-Time

Working Hours: 20-40 hours per week

Salary: Up to £42,000 per year / £13.00 - £25.00 per hour (depending on experience and working hours)

Enam The Degree Man Limited is a growing education consultancy and student recruitment company helping UK students enrol onto university degree courses, with or without previous qualifications, through various progression routes and educational opportunities across the UK.

We are looking for a motivated, professional, and experienced Customer Service Manager / Supervisor/Advisor to oversee customer service operations and support prospective students throughout the enquiry and enrolment process.

• Lead and support Customer Service Team Leaders, helping them bring out the best in their teams
• Supervise and support customer service staff and daily operations
• Contact potential students by phone, email, social media, and in person
• Provide information regarding admissions processes, student finance, course options, and eligibility requirements etc.
• Explain university course options and support students with enrolment processes
• Follow up with student enquiries and leads
• Build positive relationships with prospective students and provide professional guidance
• Encourage and support students to progress with their applications and enrolment
• Ensure excellent customer service standards are maintained at all times
• Handle customer complaints and resolve issues professionally
• Maintain accurate records of enquiries and student information
• Promote the company's education and recruitment services
• Assist with marketing, leaflet distribution, and promotional activities across different UK cities
• Attend education fairs, meetings, and company events as required
• Work according to company requirements where necessary

• Minimum 1 year experience in customer service, supervision, management, sales, recruitment, or administration
• Strong leadership, communication, sales, and interpersonal skills
• Must have confidence speaking with potential students and clients
• Must have good spoken and written English
• Excellent customer handling and problem-solving abilities
• Ability to manage workload and meet targets
• Basic computer and administrative skills
• Experience within education, recruitment, or sales industry preferred
• Full UK work rights
• Full UK driving licence preferred
• Degree qualification preferred but not essential

• Flexible full-time and part-time opportunities
• Career progression opportunities
• Performance-based bonuses and incentives
• Supportive and growing business environment
• Opportunity to work on exciting education and recruitment projects
• Sponsorship may be available for suitable candidates subject to eligibility and company requirements