Customer Service Manager - Remote/Hybrid, Fast-Growth D2C

Aspire is looking for a Customer Service Manager to lead its UK/US function in a rapid, growth-focused consumer brand environment. The role blends hands-on ticket work with strategic leadership, guiding two associates and expanding the team as demand rises.

You'll own performance metrics, manage subscriptions, handle complex escalations and drive process improvements using Gorgias, Shopify and automation to sustain service quality.