Customer Service Manager - Lead a High-Impact, Remote Team

Screwfix Direct Ltd. is seeking a dynamic leader to head a Customer Services team, coordinating both remote and on-site advisors to deliver outstanding service and drive sales opportunities.

You will recruit, onboard, coach and manage performance against KPIs, ensuring high-quality, personalised customer support. You will foster a strong team culture, empower staff, and implement changes to roll out new digital platforms while maintaining exceptional service standards.