Customer Service Manager - Building Products - Essex (5575)

Vacancy No 5575 Job Title: Customer Service Manager - Building Products- Essex Job Description

Are you an experienced customer service expert looking for the next step in your career?

If so, we are working with a leading supplier of building products who are seeking to recruit a Customer Service Manager to join their team in Essex.

The Role

This is an exciting opportunity for an experienced Customer Service Manager to lead and develop the Customer Service and Technical Support functions within a market-leading manufacturing business.

This is a highly visible leadership role, responsible for managing and developing a customer focused team while ensuring an exceptional experience across every stage of the customer journey. Working closely with Sales, Operations, Production, Logistics and Finance, you will play a key role in maximising quotation conversion, improving service performance and driving continuous improvement across the department.

Specific Duties

• Direct line management of the Customer Service and Technical Sales Team
• Lead, develop and motivate the Customer Service and Technical Support teams
• Deliver exceptional customer service across all customer touchpoints
• Manage reactive and proactive sales workloads to ensure responsiveness and efficiency
• Maximise sales opportunities through effective handling and follow up of enquiries and quotations
• Monitor, analyse and improve quotation conversion rates and sales performance
• Act as the escalation point for customer complaints and service issues, ensuring timely resolution
• Work closely with external sales teams to support customer retention and revenue growth
• Collaborate with Operations, Production, Logistics and Finance to deliver outstanding customer outcomes.
• Establish and monitor KPIs relating to customer service, conversion, productivity and customer satisfaction.
• Drive continuous improvement of processes, systems and customer experience.

Knowledge, Skills and Experience Required

• Strong Customer Service Background
• Previous managerial experience
• Strong commercial acumen
• Ability to work under pressure in a commercial environment
• Ability to multitask and work to tight deadlines.
• Experience of managing, training, developing and supporting a team.
• A calm and professional manner at all times.
• Demonstratable sales and technical ability

Location

Essex (office based)

Working Hours

8:30-5:00 PM (8:30-2:30 on Fridays)

Salary

Negotiable (D.O.E) + Excellent Rewards Package

Benefits

25 Days Holiday, Company Car, Laptop, Mobile Phone