Customer Service Host

We are recruiting a Customer Service Host to be part of the Rapport team, based at our client's office in Fenchurch Street. You will be part of a large and diverse team that supports our client: a Fortune Global 500 company, where excellence and creativity are the norm every single day.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering outstanding service and memorable experiences. Time management is an integral part of this role. The ability to take ownership is key to success and fantastic communication is essential.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; 7 AM - 8 PM, with flexibility according to business needs)

Salary: £32,500 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Providing an exceptional welcome to customers to the building.
• Ensuring the smooth running of day to day operation on the floor and a safe working environment for all floor occupants.
• Improving customer engagement in all areas.
• Ensuring all equipment/technology is in working order and reporting when required.
• Maintaining high standards so that customers' expectations are consistently exceeded.
• Checking that all meeting rooms are set up correctly according to the agreed specification.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, and maintain professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

Equality, diversity and well being

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds. We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme to create a safe space for our ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our ambassadors' mental and physical well being is very important to us, and we continue to focus on providing varied support and initiatives for our teams. Rapport is also a Disability Confident Employer and partners with external organisations to provide job opportunities for people with special educational needs and disabilities.