Customer Service Helpline Specialist

Balfour Beatty plc is seeking a proactive Helpline Advisor for our Thurnscoe team. You will handle inbound enquiries, deliver outstanding customer service and help resolve issues promptly while maintaining professional relationships with customers and colleagues.

In this role you will log contacts, manage incidents, monitor emails, and provide data to support operational performance. The position requires flexibility, teamwork and a commitment to our service standards.