Customer Service Expert

Customer Service Expert - Starting salary: £26,700 plus additional benefits.

Our standard full-time contracts are for 35 hours per week. Opening Hours Monday to Friday - 8am - 8pm Saturday - 8am - 6pm Sunday - 10am - 4pm 6 weeks rota basis, you will only work 1 and a half weekends in 6 weeks, for any weekend work you will get a day off in the week in lieu!

A bit about the job

You'll be the friendly voice and helpful guide for our customers - whether it's through secure messaging, phone calls or Live Chat. You'll help them feel supported and confident in their journey with Aviva. Your work will help us retain valued customers and welcome new ones. You'll be part of a team that puts people first and delivers great outcomes every day.

Skills and experience we're looking for

• Great communication skills and a passion for helping people.
• Comfortable using digital tools like Live Chat and secure messaging.
• Ability to work in a fast-paced environment and stay positive.
• Experience in customer service is helpful but not essential.
• A team player who's ready to learn and grow.

What you'll get for this role

• Bonus opportunity - 6% (A & B grade) 8% (C grade) 10% (D grade) 12% (E grade) of annual salary Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days/29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer's leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences.

We help our 19.5 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight. So, we're passionate about helping our 23,000 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.