Customer Service Executive

Customer Service Executive - Financial Services

Location: West Sussex Office
Contract: Full-Time, Permanent, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits

Due to continued growth and increased demand, a leading financial services provider based in West Sussex is seeking an experienced Customer Service Executive with a strong background in customer support, call centre operations, and client relationship management. If you are passionate about delivering exceptional customer experiences, resolving queries efficiently, and working in a regulated financial environment, this role is for you.

The Role:

• Act as the first point of contact for customers and members.
• Handle customer enquiries across multiple channels (phone, email, live chat).
• Participate in team meetings and share updates.
• Collaborate with internal teams to resolve complex queries.
• Identify and suggest process improvements for better service delivery.
• Develop knowledge of financial products, compliance, and customer care best practices.

Your Experience:

• Proven customer service experience in a contact centre, customer support, or client services role.
• Exposure to financial services, banking, or insurance is desirable but not essential.
• Strong communication skills - verbal and written.
• Ability to work under pressure and maintain attention to detail.
• Problem-solving mindset and a passion for helping customers.
• Organised, self-motivated, and comfortable with CRM systems and Microsoft Office.

Benefits:

• Competitive salary and bonus schemes.
• Generous pension contributions.
• Learning and development opportunities, including study support for industry qualifications.
• Volunteering and charity initiatives.
• Social events and clubs.
• Onsite gym and amenities.
• Private healthcare, insurance, and income protection.
• Family-friendly leave policies.
• Travel loans and cycle-to-work scheme.

Ready to take the next step in your career? Apply today and join a dynamic team in the financial services sector!

If you're interested and would like to learn more, reach out to (see below)

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.