Customer Service E-Comm Support Representative

Customer Service E-Comm Support Representative page is loaded Customer Service E-Comm Support Representativelocations: Cambridge, ONtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR103521Work Authority, a proud Canadian Company since 1938. Our retail chain of stores and mobile trucks across Canada is an undisputed leader in safety footwear and work apparel. We are a committed team of expert specialist like no other. Our philosophy is that a more educated, better equipped customer makes for a highly effective national workforce. If you are serious about safety, we are looking for you to join our team of safety experts.Our Purpose: "We champion and empower workers who make our world work better."We are seeking a full-time Customer Service, E-Comm Support Representative at our Cambridge, Ontario office . Position Summary: This role is responsible for delivering exceptional customer support across phone, live chat, and email channels while supporting core e-commerce operations, including digital order management, returns processing, system receiving, and store transfer coordination. The position plays a key role in ensuring a seamless and positive customer experience from order placement through fulfillment and post-purchase support. Position Responsibilities: Customer Support: Provide professional, timely support via phone, live chat, and email. Resolve customer inquiries and concerns efficiently while maintaining high service standards. Assist customers with order status and tracking inquiries, return and exchange processes, product selection and sizing guidance, policy and warranty questions, accurately document customer interactions with internal systems to ensure proper follow-up and record integrity. E-Commerce Operations Support: Review and process online orders into in-house system. Manage online returns and exchanges in alignment with company policies. Complete system receiving and store transfers within in-house system. Provide occasional support with order fulfillment and product receiving during peak periods or as needed to support team workflow. Position Requirements: 1-2 years of customer service experience (phone-based support required). E-commerce experience preferred. Shopify experience considered an asset. Strong written and verbal communication skills. Excellent organizational skills and attention to detail. Ability to work effectively in a fast-paced office environment. Experience in safety footwear or workwear industry considered an asset. Compensation range: $19.00 - $21.00 hourlyWe are committed to providing equal opportunity employment. In compliance with the Accessibility Ontario Disability Act (AODA), accommodations are available upon request at any stage of the recruitment process.Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with more than 5,800 employees in facilities spanning the globe. Brands under the Workwear Outfitters umbrella include Red Kap(R), Bulwark(R), Image Authority(R), Kodiak(R), Terra(R), Walls(R), Liberty(R), Work Authority(R), Workrite(R) Fire Service, Chef Designs(R), Horace Small(R), CritiCore(R), and OOBE(R). Workwear Outfitters is also the exclusive licensee for Dickies(R) apparel in the B2B channel. Our Purpose: "We champion and empower workers who make our world work better"