Customer Service E-Billing Specialist

Why join us?

At DWF we are currently recruiting for an E-Billing Specialist to come and join the Manchester team on a hybrid basis, with the team currently working from the office between Monday - Wednesday.

This is a fantastic opportunity within an organisation that can offer amazing career development.

Responsibilities

• Preparing e-bill files in LEDES and XML formats for portal submissions, with a clear understanding of requirements, alongside manual submission of PDF files.
• Dealing with submission errors, using your technical knowledge and liaising with fee earners, clients and third parties to resolve them.
• Performing root cause analysis & drive recommendations for process & KPI improvements.
• Proactively overseeing on-boarding process for existing and new clients switching to an e-billing solution

What will help you succeed in this role? Essential

• Previous experience in a Billing or Invoicing role.

Desirable

• Previous E-Billing experience
• Previous experience in a law firm or legal services.

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.