Customer Service Coordinator
Posted 13 hours 54 minutes ago by CULINA
Culina is the UK's leading independent specialist supply chain partner, trusted by some of the nation's best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.
We currently have an exciting opportunity within The Pallet Network (TPN). TPN are award-winning palletised freight distribution across the UK, Ireland and beyond, powered by a nationwide network of independent transport partners.
Known for our award-winning service, we value excellence, teamwork, and innovation - making sure the pallet get to wherever it needs to go.
Job DescriptionLife in this role
As a Customer Service Coordinator you will support the Customer Services and Network Services department, delivering a high level of Customer Service to Partners, Customers of Partners and internal Stakeholders.
Working hours: Monday to Friday, 9am-5pm/10am-6pm.
Some occasional Saturday working may be required (potential remote working for the Saturdays).
Salary: £29,273 per annum
Key Duties of a Customer Service Coordinator:
- FirstpointofcontactforPartnerAccountandNetworkServicesrelatedenquiries.
- MeetingcustomerandclientexpectationsandmeetingagreedSLA's.
- Provideaccuratedatainatimelymanner,forbothinternalandexternalstakeholders.
- Workcloselywithinternaldepartmentstoensureoptimumcustomerserviceprovision.
- ManagePartneragreementsinlinemanager'sabsence.
- Assistingwitheventco-ordinationinlinemanager'sabsence.
- MonitorPartner/Operationsqueriestoensureappropriateandtimelysolutions,providingguidance whererequired.
- Invoicegenerationforspecificaccountsoreventswhererequired.
- Trackandtracesystemco-ordinationwhererequired.
What you'll need
- Highattentiontodetailandhighlevelofaccuracy.
- Excellentproblemsolvingskillswiththedesiretosharebestpracticeenhancements.
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you.Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
Wellbeing Support - your wellbeing matters to us. Through your Employee Assistance Programme, you'll have 24/6 7 access to confidential counselling and legal support, whenever you need it.
Eye Care Vouchers - free eye tests and discounts on prescription glasses.
Reward & Recognition - we love celebrating great work, we recognise those who go above and beyond.
Everyday Discounts - our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.