Customer Service Coordinator

Overview

Enjoy coordinating people, solving problems, and delivering great customer service. Our client is a growing operations and facilities business that works closely with schools to manage the hire of their spaces outside of school hours.

Responsibilities

• Coordinating rotas and shifts for On Site Hosts across multiple venues
• Act as the main point of contact for schools regarding operational issues and queries
• Support the smooth running of venue lettings and bookings
• Manage communication between schools, hirers, and on site hosts
• Ensure safeguarding procedures and company processes are followed at all times
• Handle customer service enquiries professionally and efficiently
• Monitor schedules, bookings, and operational updates using internal systems
• Support remote weekend operations on a rota basis
• Troubleshoot and resolve issues quickly and effectively
• Take ownership of the day to day coordination of community hire activity

Qualifications

• Previous experience within a Customer Service, Coordinator, Operations Coordinator, Bookings Coordinator, Events Coordinator or a Scheduling role
• Excellent communication and organisational skills
• Ability to manage multiple priorities in a busy environment
• Confident liaising with customers, clients, and stakeholders
• Awareness or understanding of safeguarding procedures would be advantageous
• Positive, proactive, and solutions focused attitude
• Ability to work independently and as part of a team

Benefits

• £26,000 annual salary
• Permanent, full time role
• 28 days holiday including bank holidays
• Employee Assistance Programme
• Active social calendar and team events
• Full training provided on all company systems and processes
• Hybrid flexibility on selected shifts and weekend working
• Supportive and growing business with long term career opportunities