Customer Service Coordinator

Please note that the target start date for this job will be the 3rd of August 2026 and you will need to be 60% office based in Redhill (RH1 1PR).

Join Our Team as a Customer Service Advisor at AXA Assistance UK!

Are you passionate about helping people and providing exceptional service? Do you thrive in a fast-paced environment where your empathy and problem solving skills make a real difference? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This is more than just a job - it's an opportunity to be part of a company that values your contribution and supports your growth.

What you'll be doing:

• Deliver high quality, compassionate customer service to support our clients
• Handle inbound calls with professionalism and understanding
• Guide customers through claims and inquiries, providing clear information and next steps
• Support customers with kindness, respecting their individual circumstances
• Use your initiative and available resources to find the best solutions
• Maintain accurate case notes and logs to ensure smooth case management
• Promote a positive image of AXA Assistance UK through professional conduct
• Work collaboratively with colleagues and support team efforts, especially during busy periods
• Contribute ideas to improve customer experience and operational efficiency
• Follow company policies and procedures, including handling vulnerable customers and complaints

What you'll bring:

• Excellent communication skills, both verbal and written
• Strong empathy and respect for all customers and colleagues
• Ability to work effectively with digital platforms and software
• Resilience and calmness when dealing with challenging situations
• Ability to work efficiently under pressure and meet deadlines
• Strong organizational and time management skills
• A team player who supports and learns from others
• Suitable home environment with reliable broadband (for homeworking)
• Previous experience in customer service, contact centres, or claims handling is a plus but not essential

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we can expect to receive:

• Annual base salary between £24,479 £25,000
• 22 days rising to a maximum of 27 days (based on a 5 day week)
• Retail discounts
• Cycle2Work scheme
• Discounted home insurance
• Employee assistance scheme
• programme
• Discounted gym membership
• Free financial education/pension seminars

We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, please send an email to .

Who we are

We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. Our 8,500+ people and over 55,000 professionals worldwide use our sector leading technology to deliver seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)