Customer Service Consultant in Lausanne or by arrangement 80% - 100%

Customer Service Consultant in Lausanne or by arrangement 80% (m/f/d) What makes your daily life exciting: You receive requests from our clients via different channels (phones, email, and ticketing). You handle first-level support cases with the Consulting team and the Technical team. You regularly prepare communications for our clients to keep them informed about news and updates. You write articles that serve as support for our clients and continuously keep them updated. You regularly follow developments and updates of the various issues you address: You have good business knowledge in finance and payroll. You know how to manage stress and priorities during busy periods. You are client-oriented, enjoy teamwork, and demonstrate a good understanding of processes, as well as a keen interest in related issues. You learn quickly, show excellent synthesis skills, and appreciate working with varied stakeholders. A CFC in business administration or equivalent, completed with initial professional experience. Initial experience with ERP systems (e.g., Abacus) is a plus but not required. Proficiency in French (German is an asset). What we offer you: An exciting position for which we provide complete on-site training to make you fully autonomous in your work. Without wanting to boast, we probably have an excellent team spirit. To stay modest, we prefer to quote a five-star comment published on Kununu: Team spirit is a priority. And it truly is the case. In 20 years, our growth has been very rapid but controlled and sustainable. We are now well-structured while maintaining what has been our strength from the beginning: simple processes, light hierarchies, and direct access to the right contacts. A major player in our sector, we are recognized for the high quality of our services. This commitment regularly earns us accolades as a benchmark. A performance-based salary. Daily sickness and accident benefits are fully covered by us. Combined with other advantages, they represent quickly several thousand francs per year. Nothing beats a meeting to discover our energy, our team spirit, and the opportunities that await you. Curious? Motivated? Just send us your CV or LinkedIn profile without a cover letter, we like X. The mention m/f/d reflects our commitment to diversity. For us, it's the skills, the drive, and the desire to contribute that matter. All people are welcome. jid645e6d8aen jit0310aen jpiy26aen