Customer Service Consultant

A branch based customer facing role primarily focused on generating revenue by meeting customer needs in personal banking and advanced customer segments, providing service where required. The role delivers a consistently excellent customer experience and encourages customers to use additional channels where appropriate to ensure delivery of the proposition.

The role undertakes all product sales except material risk products (where regulation permits) using an EDRAS-based sales process to discover customer needs. Referrals to Wealth Sales and Branch Specialists are provided based on customer needs.

• 1. Engaging and Discovering Customer Needs on Branch Entry
• 2. Acquiring New to Bank Customers
• 3. Deepening Relationships with Customers
• 4. Delivering Service Excellence
• 5. Promoting and Delivering Multi-Channel Engagement
• 6. Supporting the Branch
• 7. Protect the Bank - through vigilance against fraud, knowing your customer, adhering to regulations/policies and minimising operational risk

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.