Customer Service Consultant

Job overview

A branch-based customer facing role primarily focused on generating revenue by meeting customer needs for personal banking and the Advance customer segment, and may provide service where required.

Providing consistently excellent customer experience and encouraging customers to use additional channels where appropriate to ensure delivery of the proposition. Undertakes all product sales except material risk products (where regulation permits) using EDRAS based sales process to discover customer needs.

Providing referrals to both Wealth Sales and Branch Specialists based on customer needs.

Listed below are the outcomes performed by this role that directly aligns with key business goals.

In this role you will be:

1. Engaging and discovering customer needs on branch entry
2. Acquiring new to bank customers
3. Deepening relationships with customers
4. Delivering service excellence
5. Promoting and delivering multi channel engagement
6. Supporting the branch
7. Protect the bank - through vigilance against fraud, knowing your customer, adhering to regulations/policies and minimizing operational risk

Location: Sutton, High Street

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.