Customer Service Co Ordinator

Permanent £30,000 (Negotiable)Location: Felixstowe

Are you an experienced Customer Service professional with a passion for building strong client relationships and ensuring exceptional service delivery? Reed is delighted to be supporting a leading organisation in the logistics and intermodal transport sector in their search for a committed Customer Services Advisor to join their growing Commercial team.

This is a fantastic opportunity to take ownership of a varied customer portfolio, manage day-to-day service requirements, and play a key role in maximising business performance across multiple operational platforms.

The Role

As a Customer Services Advisor, you will act as the main point of contact for non-contract customers, ensuring a seamless interface between the business, internal departments, and external clients. Your role will include:

Key Responsibilities

• Managing and processing all customer bookings within agreed standards and timescales
• Building strong working relationships across internal teams and with customers
• Proactively identifying opportunities to maximise revenue, utilisation, and business growth
• Coordinating daily service requirements and advising customers on available options
• Liaising with commercial and operational teams to meet customer expectations
• Producing daily/weekly performance reports
• Ensuring accurate invoicing and supporting the reduction of admin from booking to billing
• Maintaining data integrity across internal and customer systems
• Supporting KPI performance across rail, road, and terminal operations
• Upholding professional communication and high levels of customer care at all times

About You

The ideal candidate will bring strong industry knowledge and a proactive, solutions-focused approach.

Skills & Experience

• Experience within logistics, transport or intermodal operations (advantageous)
• Understanding of train planning, wagon/loco availability, and movement restrictions (desirable)
• Confident using Microsoft Office applications
• Strong communication and relationship-building skills
• Ability to identify commercial opportunities and support business growth
• Comfortable working collaboratively across departments

Personal Competencies

• Takes accountability for results
• Challenges the status quo to drive continuous improvement
• Strong safety awareness
• Flexible and adaptable to changing priorities
• Committed to personal development and feedback

Why Apply?

• Competitive salary of £30,000 (negotiable depending on experience)
• Opportunity to join a respected organisation within a highly specialised industry
• Varied, dynamic role with real scope to influence customer satisfaction and business performance
• Supportive team culture with ongoing development opportunities