Customer Service Co-ordinator 12 Month FTC

We are looking for a Customer Service Co ordinator (internally known as an RTM Operator) to join our Route to Market team at our site in Howden, East Yorkshire. This role will deliver first class support to over 950 Howdens depots across the UK and France.

Location: Howden, East Yorkshire Contract: 12 month fixed term Shift Pattern: Monday to Friday, 9.00am - 5.00pm Hiring Manager: RTM Depot Service Team Leader

• Liaise with internal customers and depots via email and telephone.
• Support the execution of the central reorder point system.
• Work cross functionally with Supply Chain, Marketing and Design to coordinate internal stock movements across sites.
• Provide effective solutions through direct action or informed advice, and appropriately escalated supply chain queries.
• Deliver excellent customer service and resolve issues in a timely manner within a fast paced environment.

• Demonstrable experience within a customer service environment.
• Supply chain experience in a customer service setting is desirable.
• GCSEs in Maths and English (Grade C/4 or above).
• Strong working knowledge of Excel and database systems.
• Solution focused with ownership and accountability.
• Excellent communication skills.
• Ability to prioritise effectively in a fast paced environment.

• Competitive salary with bonus and benefits package.
• Pension plan with a company contribution of up to 12%.
• Free on site parking.
• Free lunch at the on site canteen.
• Friendly and supportive environment with exceptional reward and recognition.
• Opportunities for development and career progression.

We are an equal opportunity employer and welcome applications from all qualified candidates. Candidates must have a valid right to work in the UK; we do not offer sponsorship for this role.