Customer Service Co Ordinator - Fixed Term

SUMMARY OF THE ROLE

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and a high level of customer satisfaction.

RESPONSIBILITIES

• Execute customer orders by processing and coordinating closely with the operations departments to ensure efficient order processing and delivery flow.
• Perform invoicing of customers' orders accurately and efficiently while respecting local laws and Jotun procedures.
• Coordinate activities within the Customer Service Department to ensure orders are processed promptly and efficiently, promoting lean solutions and best practices.
• Follow up on customers' complaints, issuing investigation tasks, concluding investigations, and raising requests for return notes and credit notes where required.
• Actively handle customers' inquiries through email, telephone, or face-to-face in a timely and professional manner to provide high quality service.
• Handle customer complaints effectively by quickly understanding the issue and proposing sound solutions to increase customer satisfaction.
• Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.
• Communicate with sales and customers to confirm all details are correct and resolve any missing information or inconsistencies on orders.
• Monitor daily follow up of orders and adjust dates if applicable to maintain correct backlog and OTIF.
• Handle approved sales returns with appropriate charge information and create credit notes when required.

WHAT WE OFFER

• Up to 20% bonus annually
• 25 days holiday, plus public holidays, and a "Jotun Day"
• Competitive company pension scheme
• Health support package including cash back for a wide range of treatments (dental, physiotherapy and prescriptions)
• Subsidised on site canteen meals
• On site gym available
• Family focused policies on site

POSITION INFORMATION

• Company: Jotun Paints (Europe) Ltd
• Contract type: Regular Time
• Time type: Full time
• Closing date: 27.08.2026

EEO & INCLUSION

Jotun is committed to promoting equality, equity and zero-tolerance for discrimination. If you require additional support during the interview process, please let us know how we can accommodate this.