Customer Service Champion - Part-Time, Flexible Shifts

Customer Team Member

Location: 21-23 Central Drive Aston, Deeside, CH5 1LR

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings, afternoons, late evenings, including at least 1 weekend shift (to be discussed at interview)

Full, paid training provided

Why Co-op

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service - put customers first: respond to queries, champion Co-op products and Membership, deliver a great shopping experience.
• Work together to make everyone's day better - support store colleagues to solve problems for customers and members.
• Keep the store safe and legal - keep shelves stocked and ensure prices, dates, and temperatures are correct.
• Introduce new products and services - make changes natural, share experiences with colleagues.
• Support the local community - get involved in community activities and events.

This job would suit people who have

• A genuine care for the needs of customers and members.
• Great people skills, ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• Flexibility to work a range of different shifts.

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Stream - a money management app giving access to a percentage of pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time).
• Virtual healthcare services for you and your family.
• 24/7 employee assistance service.
• Full paid training and support for personal development and career progression.
• Rotas shared three weeks in advance, accessible on your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during recruitment, we'll support you.