Customer Service Associate

Job Description

Role: Swedish speaking Customer Service Associate
Job Type: 12 month fixed-term contract, full time 40 hours per week
Location: United Kingdom (virtual, work from home in the UK at your registered home address)
Pay Rate: £14.05 per hour + £1 per hour language premium
Start date: 25th May 2026

Our mission at Amazon is to be Earth's most customer centric company, and our award winning Customer Service team is a key part of achieving that goal. You will receive training to become a problem solver and will bring your unique personality to every customer conversation.

What will you do as a Customer Service Associate?

You will be the first point of contact for our customers based in Sweden by answering their requests through phone, chat, and/or email - covering order and product questions, payment matters, and website guidance. You will use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

Hours

This role requires variable hours to match when customers need us most. You will work day shifts and late evenings. Your work week is a minimum of 40 hours (5 8 hours). Shifts run from 6 am to 8 pm, Monday to Sunday, and may include national holidays and Sundays. Schedules will be known 6 weeks in advance. You may be required to work rotating shifts (early, late, weekend, and overtime as required).

Qualifications

• Minimum age: 18 years old
• Right to work in the UK
• Strong communication skills in Swedish and English (both written and oral fluency)
• Experience working with a computer
• Availability to work varying shifts from Monday to Sunday within the operating hours of 6am-8pm
• Willingness and ability to work in rotating shifts (early, late, weekend, overtime)
• Initial eight/nine weeks availability for full time training (paid)
• Quiet, distraction free work space (dedicated office space with desk and chair)
• Minimum 50 Mbps broadband using a hard wire Ethernet connection (no Wi Fi). Amazon will provide a complete equipment package before the first day of training.

Strengths

• Hard working, articulate, and detail oriented
• Friendly and customer focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi tasking in a high energy environment

Benefits

• Amazon employee discount
• Private medical insurance
• Amazon pension plan
• Lifestyle benefits and retail discounts through Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

Equal Employment Opportunity

Amazon is an equal opportunities employer. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Privacy

We protect your privacy and the security of your data. Please consult our Privacy Notice to learn more about how we collect, use and transfer the personal data of our candidates.