Customer Service Assistant, Go.Compare - 6 Month FTC

What you'll be doing

We are a business with one mighty mission: to save people time and money, sustainably. Our innovative and ever-evolving technology takes the boredom, confusion and time-wasting out of sorting household bills. And we're constantly growing - by investing in our staff, promoting creativity and nurturing new talent, we stay at the front of our industry and push in new directions.

Reporting to the Senior Customer Service Manager, you'll be the primary point of contact between the business and our customers and deliver excellent customer service. You'll show empathy to customers across multiple channels including telephone, email, social media and reviews. You'll have knowledge of what it is to work in the financial services industry following FCA guidelines and will understand frustrations that customers may have with knowledge around insurance products and provider.

Experience that will put you ahead of the curve

• Customer service - you'll have experience working in a role where your primary focus has been delivering excellent service to customers, we're very open to backgrounds and some of our best Agents have come from customer-facing roles within hospitality, contact centres and retail!
• Experience delivering service to customers through multiple channels including phone, email, chat, video calls and service through social media.

What's in it for you

The expected salary for this role is £26,500

This is a 6 month FTC

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

Benefits

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programme
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P8

Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

Reasonable Adjustments

Please let us know if you need any reasonable adjustments made so we can give you the best experience!