Customer Service Assistant

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d) What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Excellent written and verbal communication skills in English.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 25 days annual leave, (increasing with service to 30 days) plus bank holidays
• Family Friendly policies
• Free parking
• Hybrid working
• Enhanced company pension
• Enhanced Sick Pay
• Employee recognition program
• A wide range of training opportunities through our Mouser University
• Company funded Health Cash Plan
• Friend and Family Referral Bonus
• Annual Performance appraisals
• Life assurance
• Access to Employee Assistance Programme (EAP)

Our office is located at the following address:

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom

The salary range for this position isGBP 24,200 - GBP 26,000.