Customer Service Assistant

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers.

Join us as we change the way employees, customers and shareholders succeed together.

About You

We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self starter, and enjoy wearing multiple hats in a fast growing fintech environment.

Responsibilities

The role is focused on supporting our existing customers with a wide range of queries and payment plan support. You will engage directly with our customers through multiple different channels and manage customer relationships through our easy to use Salesforce CRM.

The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers. You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.

Requirements

• Strong communication skills both verbal and written
• Excellent organisational skills and can multi task
• Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
• Experience dealing with vulnerable customers
• Call centre experience

Shift Pattern

Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).

Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).

Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).

This structure ensures we maintain a balance between in office and remote work, fostering productivity and teamwork.

Benefits to Joining Propel

• Pension
• 25 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity - we pride ourselves on promoting from within
• Incredible company culture
• A culture that values innovation, collaboration and continuous improvement.

Equality, Diversity & Inclusion

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful.

Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.