Customer Service Apprentice Hybrid & Skill-Building

Liverpool City Region Combined Authority is seeking a Customer Services Apprentice to join the Comments Team on a 15-month fixed-term contract. You will handle customer feedback and complaints, learn to build rapport with customers, and deliver high-quality written responses across email, webforms and social media.

The role includes undertaking the Customer Service Specialist Level 3 Apprenticeship with Wirral Met College, typically lasting 18 months with a subsequent End Point Assessment.