Customer Service & Upsell Specialist

Sunbelt Rentals in Birmingham is seeking a Hire Controller to deliver best-in-class customer service across telephone, email and website channels. You will manage an order from enquiry to post-hire feedback, build relationships with regular customers and identify upsell opportunities.

The role emphasises product knowledge, initiative, and collaboration in a fast-paced, operational business environment with a focus on accuracy and service excellence.