Customer service & Growth associate

Klirais the UK's first truly bespoke skincare service.

At the heart of our business is TheKliraSpecial; a completely bespoke, prescriptive formulation, made fresh to order in our London Lab.

Every Klirajourney starts with a unique 51 question online consultation, to find out your 'SkinSize ' - facilitating fast and highly accurate skin diagnosis.

Based in London Bridge, we are a small, supportive and ambitious team driving fast growth.

This is a brilliant entry level role that will provide a varied workload and huge opportunity for learning. No two days will be exactly the same, and that's exactly the point.

Starting with a focus on customer service, you'll be the first point of contact for customer enquiries - requiring exceptional communication skills. The insight you will gain from this means you will have the opportunity to shape future processes based on customer feedback.

You will also get involved with operational tasks, including collaborating with the lab, dermatology and marketing teams, as well as supporting the Founder with a wide range of administrative tasks that will give you exposure to all areas of the business.

Core Responsibilities

• First point of contact for incoming enquiries
• Providing timely and effective responses to enquiries via email and live chat
• Facilitating communication between the dermatology team and patients
• Responsibility for client relations, demonstrating care and empathy
• Collaborate closely with our pharmacy team to ensure timely and successful delivery of orders
• Deliver a customer centric mindset
• Communicate issues and escalates when necessary
• Collaborate with other departments
• Support with ad hoc tasks

The standard working hours are from 9:00 am to 5:30 pm, Monday to Friday, with some flexibility.

Interview Process

3 stages: Hiring Manager Interview > Task > Final interview with our Founders. Target time 2 3 weeks.

Requirements

• Fluency in English is essential; proficiency in an additional language is considered a bonus.
• Excellent written and verbal skills.
• Ready to jump in, you will be bright, resourceful and a creative problem solver.
• Customer service experience in a fast paced environment is preferred but not mandatory.
• Experience using Zendesk and Klaviyo systems is preferred but not mandatory.
• Organised and effective time management.
• Administrative skills and customer centric attitude.
• Detail oriented and highly organised.
• Interest in health tech and passion for skincare.

Benefits

• 25 days holiday + bank holidays.
• The chance to join a rapidly growing company that cares first and foremost about its people; potential to grow as the company grows.
• Possibility to work part time (Monday to Wednesday, with two days in the office).
• This role offers the flexibility of working either in office at our beautiful London Bridge office or up to 2 days a week remote.
• 5 days annual 'work from anywhere' policy.

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