Customer Service & Claims Advisor

Location: Milton KeynesSalary: £28,000 - £30,000 (DOE)Bonus: £120 p/month for hitting target £250 p/month for exceeding targetWorking Pattern: Fully on-site for the first week, then hybrid (3 days office / 2 days home)Hours: 09:00 - 17:30, Monday to FridayKey Date:

• Interview Day: Thursday 25th June (Afternoon - On-site - must be available)

CCP are partnering with a growing Fintech organisation seeking customer-focused individuals who are passionate about delivering exceptional service. This is a fantastic opportunity to join an innovative business where your contribution will genuinely make an impact. Alongside a competitive salary and bonus structure, the business offers clear career progression opportunities, ongoing development, and regular salary reviews to support your long-term growth. As a Customer Service & Claims Advisor, you'll play a key role in the customer journey - managing enquiries, handling claims, and ensuring every interaction is delivered with professionalism, empathy, and efficiency.Key Responsibilities

• Deliver outstanding customer service across all interactions
• Manage customer claims from initial enquiry through to resolution
• Handle queries with empathy, accuracy, and efficiency
• Build rapport with customers to achieve positive outcomes
• Maintain high attention to detail when processing information

What We're Looking For

• Proven experience in a customer service role
• Strong resilience and ability to thrive in a fast-paced environment
• Excellent influencing and communication skills
• High attention to detail
• A genuine passion for helping customers

Benefits

• Monthly bonus: £120 for hitting targets, £250 for exceeding targets
• Clear career progression pathways and internal opportunities
• Ongoing training and development to support career growth
• Annual salary review
• 25 days annual leave + bank holidays (increasing by 1 day per year of service)
• Incentive trips abroad for top performers
• Life insurance
• Company pension scheme
• Referral and wellness programmes

If you're looking to join a forward-thinking company where customer experience is a priority, and where you can develop your career and progress long-term, we'd love to hear from you. This role is being managed by Dan Bryant at CCP. If you have the relevant experience and would like to be considered, please apply online. CCP aims to respond to all applications within 72 hours.