Customer Service and Administration Assistant

Job Reference: HCC623299

Salary Range: £25,186 - £26,244 per annum

Work Location: Elizabeth II Court, Winchester (Hybrid Working)

Hours per week: 37

Contract Type: Permanent

Closing Date: 29 April 2026

Interview Dates: 11, 12, 13 and 14 May 2026

The Role

We are recruiting customer service and administration roles to deliver services in Customer Support, Transactional Finance, Transactional HR, Payroll, Pensions and Recruitment. If you have experience working in customer services or administration, we can give you the training and support you will need.

What you'll do

• Manage customer enquiries efficiently through webchat, email and telephone.
• Process and update enquiries within our systems and databases accurately, ensuring full compliance with General Data Protection Regulation (GDPR) and data protection requirements.
• Collaborate effectively as a valued member of the team.
• Deliver a consistently high standard of customer service.

What we're looking for

You will play a key part in delivering an excellent customer experience by responding to enquiries with professionalism, care and accuracy. We're looking for a confident and effective communicator with strong attention to detail, who can handle customer queries across a range of communication channels while meeting required timeframes.

You'll work collaboratively as part of a supportive team, contributing positively to shared goals and supporting colleagues where needed. You will champion and promote our Shared Service self service model, encouraging customers to make the best use of our digital tools and resources.

Additional Requirements

We offer a rewarding career with excellent development opportunities, including Institute of Customer Service qualifications, apprenticeships and a comprehensive induction programme. You will be supported to develop a broad range of skills, with opportunities to specialise.

The team currently works to a hybrid model, with a mixture of working from home and working in the office. There is a minimum requirement to be office based one day per week, and you will need to attend in person meetings in Winchester when required.

This role is subject to Non Police Personnel Vetting. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Benefits

Our benefits package includes details of the holiday entitlement, pension scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace.

Contact Details for an Informal Discussion

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.